JL 29 Privacy Policy: How We Protect Your Data

JL 29 ("we," "us," or "our") operates the online gaming and sports betting platform at jl29.my for eligible adults in the Philippines. As part of operating that platform, JL 29 necessarily processes personal information about the people who register and play. We take that responsibility seriously.

This Privacy Policy has been prepared to give every JL 29 member a clear, honest picture of what data we handle, why we handle it, and how we keep it secure. We have written it with Philippine players in mind, using plain language rather than complicated legal text wherever possible. That said, this policy does carry legal weight — it forms part of the JL 29 Terms and Conditions, which all registered members agree to when they create an account.

JL 29 processes personal data in line with the Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations issued by the National Privacy Commission of the Philippines. If you believe JL 29 has not handled your personal data correctly, you have the right to file a complaint with the NPC.

JL 29 collects personal data at different points in your relationship with the platform. The main categories are:

Registration data: When you create a JL 29 account, we collect your legal full name, date of birth, Philippine mobile number, email address, and the login credentials you choose. This information is required to open and manage your account.

Identity verification data: To comply with Know Your Customer (KYC) and Anti-Money Laundering requirements, JL 29 may request a government-issued ID (such as a PhilSys national ID, passport, or driver's licence) and proof of address. We may also request a selfie or a short video for biometric verification purposes in certain circumstances.

Financial data: JL 29 records your deposit and withdrawal transactions, including the payment method used, the PHP amount, the date and time, and the transaction reference. Full payment account numbers are not stored by JL 29 — only the details needed to identify the method and confirm the transaction.

Gaming and betting activity: JL 29 logs the games you play, the bets you place, the odds at the time of each bet, the stakes, and the results. This data is used for settlement, responsible gaming monitoring, and dispute resolution.

Device and technical data: When you access JL 29, we automatically collect certain technical information including your IP address, browser type and version, operating system, device identifiers, and pages visited within the platform. This helps JL 29 operate, troubleshoot, and improve the platform.

Communications data: If you contact JL 29 support, we retain a record of that communication, including the channel used, the date, and the content, so that we can track the resolution and improve service quality.

JL 29 uses your personal data only for specific, legitimate purposes. We do not use your information for anything beyond what is listed here without first obtaining your consent or having a clear legal basis to do so.

• Account management: Processing your registration, maintaining your JL 29 account, and verifying your identity when required.
• Service delivery: Enabling you to place bets, play games, deposit funds, and withdraw winnings in PHP through your preferred local payment method.
• Security and fraud prevention: Detecting and preventing unauthorised account access, fraudulent transactions, money laundering, and other prohibited activities.
• Regulatory compliance: Meeting obligations under Philippine gaming regulations, anti-money laundering laws, and data privacy requirements.
• Responsible gaming: Monitoring activity patterns to identify signs of problem gambling and to support the tools available on the JL 29 responsible gaming page.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of JL 29 support services.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the JL 29 website, navigation, and product offerings.
• Communications: Sending you important account notices, transaction confirmations, and, where you have opted in, promotional communications about JL 29 offers.

JL 29 processes your personal data on one or more of the following legal bases as recognised under Philippine data privacy law:

• Contract performance: Processing necessary to create and manage your JL 29 account, settle bets, and process financial transactions.
• Legal obligation: Processing required to comply with KYC, anti-money laundering, and gaming regulatory requirements imposed on JL 29 in the Philippines.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement where those interests are not overridden by your data privacy rights.
• Consent: Where JL 29 relies on consent — such as for optional marketing communications — you may withdraw that consent at any time through your account settings or by contacting support.

JL 29 uses cookies and similar tracking technologies to keep the platform working correctly and to understand how players use the site. Cookies are small data files placed on your device when you visit jl29.my.

The main types of cookies used by JL 29 include:

• Strictly necessary cookies: Required for the platform to function. These cannot be disabled without breaking core features such as login sessions and the bet slip.
• Analytics cookies: Help JL 29 understand which pages are visited most, where players encounter difficulties, and how the platform can be improved. Data collected through analytics is aggregated and anonymised wherever possible.
• Preference cookies: Remember choices you have made — such as language settings or previously viewed sections — so you do not need to re-enter them each visit.

Most web browsers allow you to control cookies through their settings. Blocking strictly necessary cookies may affect your ability to log in or use the JL 29 platform. Blocking other categories will not prevent you from accessing JL 29 but may affect your experience.

JL 29 does not sell, rent, or trade your personal data to external parties for their own commercial purposes. We share data only in the following limited situations:

• Payment processors: JL 29 shares the minimum data required to process your deposit or withdrawal with the relevant payment service provider (such as GCash, Maya, BDO, BPI, UnionBank, or card networks). Each provider handles your data under its own privacy policy.
• Identity verification services: Third-party KYC providers may process your identity documents and biometric data on JL 29's behalf to confirm your identity. These providers are bound by strict data processing agreements.
• Regulatory authorities: JL 29 may be required to share player data with Philippine gaming regulators, law enforcement agencies, or other government bodies when compelled by law or valid legal process.
• Service providers: JL 29 uses third-party providers for functions such as platform hosting, customer support tools, and analytics. These providers act only on JL 29's instructions and may not use your data for their own purposes.
• Business transfer: In the event of a merger, acquisition, or sale of JL 29 assets, personal data may be transferred to the acquiring entity subject to the same privacy protections as this policy.

JL 29 primarily stores and processes personal data within the Philippines or in jurisdictions that provide an adequate level of data protection. Where data must be transferred to servers or service providers outside the Philippines, JL 29 ensures appropriate safeguards are in place — such as contractual data processing agreements — to protect your personal information to a standard consistent with Philippine law.

If you would like more information about the specific safeguards applied to international transfers of your data, please contact JL 29 through the support channel listed on the website.

JL 29 retains personal data only for as long as it is needed for the purpose for which it was collected, or for as long as required by applicable law. In general:

• Account and identity data is retained for the lifetime of your JL 29 account and for a legally required period after account closure, typically five years, to meet anti-money laundering and gaming regulatory obligations.
• Transaction records are retained for a minimum of five years after the transaction date in line with Philippine financial record-keeping requirements.
• Customer support communications are retained for three years from the date of the last interaction in the relevant case, unless a longer period is required for an ongoing dispute.
• Analytics data that has been fully anonymised may be retained indefinitely for statistical and platform improvement purposes.

Once data is no longer required, JL 29 securely deletes or anonymises it in accordance with our internal data lifecycle procedures.

As a JL 29 player in the Philippines, the Data Privacy Act of 2012 gives you the following rights in relation to your personal data. JL 29 is committed to honouring all of them.

To exercise any of these rights, contact JL 29 support. We will respond within the timeframe required under applicable Philippine law. We may need to verify your identity before processing a rights request.

JL 29 applies technical and organisational security measures proportionate to the sensitivity of the personal data we process. These include:

• Encryption of data in transit using industry-standard TLS protocols
• Encryption of sensitive data at rest in our databases
• Role-based access controls ensuring staff can access only the data necessary for their specific function
• Regular security assessments and vulnerability testing of the JL 29 platform
• Incident response procedures to detect, contain, and notify affected players and regulators in the event of a personal data breach

While JL 29 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You can help by using a strong, unique password for your JL 29 account and by never sharing your login credentials with anyone else.

The JL 29 platform is strictly for adults aged 21 and above. JL 29 does not knowingly collect personal data from anyone under the age of 21. If we discover that a person under 21 has created a JL 29 account, we will immediately close that account, delete the associated personal data to the extent permitted by law, and report the matter to relevant authorities if required.

If you are a parent or guardian and believe a minor has provided personal data to JL 29, please contact our support team immediately so we can take appropriate action.

The JL 29 website may reference third-party payment services such as GCash, Maya, GrabPay, Coins.ph, InstaPay, BDO, BPI, UnionBank, Visa, and Mastercard. When you interact with those services — for example, when making a deposit or withdrawal — your data is also processed by those providers under their own privacy policies.

JL 29 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policy of any payment provider or other third-party service you use in connection with your JL 29 account. The mention of these services in this policy or on the JL 29 platform does not imply an endorsement of their privacy practices.

JL 29 may update this Privacy Policy from time to time to reflect changes in applicable law, our data practices, or the services we offer. When we make a material change, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered JL 29 players directly.

We encourage all JL 29 members to review this Privacy Policy periodically. Continued use of the JL 29 platform after an updated policy is published constitutes your acceptance of the changes. If you do not agree with the updated policy, please stop using the platform and contact support to close your account.

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how JL 29 has handled your personal information, please contact the JL 29 Data Privacy Officer through the support channels shown on the website.

JL 29 will acknowledge your request promptly and will work to resolve it within the timelines required under Philippine law. If you believe your concern has not been addressed adequately, you have the right to escalate it to the National Privacy Commission of the Philippines.